{"id":10463,"date":"2023-05-31T09:07:48","date_gmt":"2023-05-31T09:07:48","guid":{"rendered":"https:\/\/www.proasur.com\/complaints-channel\/"},"modified":"2023-07-20T12:46:40","modified_gmt":"2023-07-20T12:46:40","slug":"complaints-channel","status":"publish","type":"page","link":"https:\/\/www.proasur.com\/en\/complaints-channel\/","title":{"rendered":"Complaints channel"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10463\" class=\"elementor elementor-10463 elementor-8286\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3ef79902 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ef79902\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-22731820\" data-id=\"22731820\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-569b6e1 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"569b6e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-69e37b80bfcda\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h1 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h1\"  > Complaints channel<\/h1>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fea3ead elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2fea3ead\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The objective of the Complaints Channel is the reception, retention and treatment of complaints about irregularities or breaches of the regulations, committed by employees or companies.<br \/>This is a confidential communication channel between clients, suppliers, shareholders, etc., linked to PROA SUR S.L.<br \/><br \/>The procedure tries to regulate the reception, treatment, investigation and resolution of complaints about alleged irregularities or breaches committed by employees, commercial agents, managers or business partners, which may arise in the exercise of the business activity of PROA SUR S.L., situations of risks due to exposures derived from the interconnections with the Public Administration and other public bodies.<br \/><br \/>Currently, Directive (EU) 2019\/1937 of the European Parliament and of the Council of October 23, 2019, regarding the protection of persons who report violations of Union Law, as well as the recent Law 2\/2023 must be followed. , of February 20, regulating the protection of people who report on regulatory violations and the fight against corruption, published in the BOE of 02\/21\/2023, with entry into force on 03\/13\/2023.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a71737b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a71737b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SCOPE OF COMPLAINTS<br \/><br \/>\u2022 Any possible irregularity or non-compliance related to bad financial, accounting, commercial or regulatory compliance practices committed by employees or companies of the PROA SUR S.L. may be reported.<br \/><br \/>COMMUNICATION OF THE COMPLAINT<br \/><br \/>\u2022 The communication will be made from the PROA SUR S.L. website, completing the attached form that will be sent to the PROA SUR S.L. Complaints Channel. hyperlink to the complaint form<br \/>\u2022 The complaints will be received by the members of the Compliance Unit of PROA SUR S.L.<br \/>CONTENT OF THE COMPLAINT<br \/>\u2022 The complaints received must contain the necessary data to be able to carry out the analysis of the facts denounced. Thus, the communications received must meet at least the following requirements:<br \/>\u2022 Clear and detailed statement of the facts.<br \/>\u2022 Identification of the section and place where they took place.<br \/>\u2022 Name and contact details of the complainant and their relationship with PROA SUR S.L. to facilitate the analysis and follow-up of the complaint.<br \/>\u2022 Identification of the persons involved in the denounced behavior or with knowledge of it.<br \/>\u2022 Time at which the event occurred or has been occurring.<br \/>\u2022 Quantification, whenever possible, of the impact of the denounced event on the financial statements, if applicable.<br \/>\u2022 Provide, if deemed necessary, documents, files or other information deemed relevant for the evaluation and resolution of the complaint<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcdfab5 elementor-widget elementor-widget-ld_button\" data-id=\"fcdfab5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ld_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.proasur.com\/en\/complaints-channel-2\/\"class=\"elementor-button btn btn-solid btn-icon-shaped btn-has-label\"\t\t\t>\n\t\t\t\t\t\t\t\t\t<span data-text=\"Attached Form\" class=\"btn-txt\">\n\t\t\t\t\t\tAttached Form\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints channel The objective of the Complaints Channel is the reception, retention and treatment of complaints about irregularities or breaches of the regulations, committed by employees or companies.This is a confidential communication channel between clients, suppliers, shareholders, etc., linked to PROA SUR S.L. The procedure tries to regulate the reception, treatment, investigation and resolution of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10463","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints channel - Proasur<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.proasur.com\/canal-de-denuncias\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints channel - Proasur\" \/>\n<meta property=\"og:description\" content=\"Complaints channel The objective of the Complaints Channel is the reception, retention and treatment of complaints about irregularities or breaches of the regulations, committed by employees or companies.This is a confidential communication channel between clients, suppliers, shareholders, etc., linked to PROA SUR S.L. 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